Formal Telephone Communication BEGINNING A CALL - कॉल शुरू करना 1. “Thank you for calling Smith Publishing. How may I direct your call?” To introduce - अपना परिचय देना 2. “Hello, this is Jack Smith” Ask to speak to somebody - किसी से बात करने के लिए पूछना 3. “May I speak with…?” Give a reason - बात करने का कारण देना 4. “I’m calling about the job opening I saw in the newspaper.” Asking who is calling - पूछना कि - "कौन बोल रहा है" 5. May I ask who's calling? When the call is being transferred - जब कॉल ट्रांसफर हो रही हो 6. “One moment please – I’ll put you through.” HOLDING THE LINE - इंतज़ार करना 7. Please hold on. One moment please. TAKING / LEAVING MESSAGES - मैसेज लेना/देना 8. If the person is unavailable - “I’m sorry, she’s out of town at the moment.” 9. Offering to take a message - “Would you like to leave a message?” 10. Replying to the offer - “Could you ask her to call me back?” 11. If you don't want to leave a message - “No thanks, I’ll call back later.” CLAR...
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